Get In Touch

Have questions? We're here to help! Reach out to us, and we'll make sure you get the right machine for your needs. If you're submitting a service inquiry, please include your machine type, the service required, and your preferred date. We look forward to assisting you!

Email

Reach us anytime
support@asmstich.com

Phone

Call us for assistance
(323)560-1261

Office

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FAQs

Find answers to your questions about our products and the ordering process here.

How do I make sure I'm purchasing the right machine?

With so many subclasses available, choosing the right machine can be overwhelming. Don’t hesitate to contact us before making a purchase! Our sales representatives are happy to assist you—just let us know more about your sewing product, including materials and threads, and we’ll recommend the perfect machine for your needs.

What Does after sale-service look like?

At ASM, we believe in providing ongoing support and assistance throughout the lifespan of your machinery. Whether you need parts, accessories, or repair services, we're here to help. We offer in-house repairs, as well as on-site and remote support to keep your equipment running smoothly.

What is your return policy?

We aim to ensure you're fully satisfied with your purchase, which is why we provide returns for orders made at www.asmstitch.com within fifteen (15) days of delivery (minus shipping/handling fees). Please review our terms and conditions below.
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‍Terms and Conditions:
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•Returns must be initiated within fifteen (15) days of product delivery.

•Items must be returned in their original, unused condition, including the original box and/or packaging, as well as any applicable tags, manuals, warranty documents, and accessories.

•Large freight items can be returned within 15 days of receipt in unused condition. Please note that you are responsible for arranging and funding the return of large freight items.

•All returns must be shipped back with an authorization number. The return authorization can be obtained by speaking to one of our team members.

•When you purchase an item that is considered a "special order"—typically custom-made or ordered specifically for you—you cannot return it unless there is a manufacturer defect; essentially, all sales are final on special order items.

Having trouble with your machine?

Check out common problems on our service FAQ.

Trouble Shooting
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